ATL311 is more than just a call center—it’s a team of dedicated individuals committed to helping Atlanta residents with care, clarity, and compassion. This week, our community spoke loud and clear, offering heartfelt praise for several agents who went above and beyond to serve.
One resident, recovering from a hospitalization, described how an agent turned a frustrating citation issue into a positive experience. “They were patient, informative, and genuinely helpful. It made all the difference.” Another community member called about a missed sanitation pickup for a family member, sharing, “The representative showed real concern, followed up, and ensured everything was resolved. That kind of care is rare.”
From code enforcement to business licensing, the feedback was consistent. “I was guided step by step,” one caller said. “The agent was kind and clear—it was one of the best service calls I’ve had in a long time.”
A resident arranging a bulk pickup shared, “I could hear the smile in their voice. They were warm, knowledgeable, and made the process simple.” Others emphasized the power of clear communication. “Everything was explained thoroughly, and I felt like my issue truly mattered.” One visually impaired caller added, “I rely on my ears to ‘see,’ and the representative’s patience and clarity made a huge impact.”
Every interaction is an opportunity to build trust, offer support, and make a positive difference in someone’s day. Whether helping residents navigate city services, resolving concerns, or simply listening with empathy, the ATL311 team continues to set a high standard for public service.